Corporate Compliance Officer Tina Heyduk provides technical assistance and oversight for all Village departments and programs to help achieve Pathfinder's operational and strategic goals while maintaining compliance with all laws, rules, and regulations. She has served Pathfinder for over a decade and has experience in program oversight, service coordination, and daily operations in a 25-year career dedicated to serving people with intellectual and developmental disabilities.

Sarah Puskarenko has served as a Quality Assurance professional for Pathfinder Village and other human services organizations in Central New York for 25 years. She's had oversight of multiple OPWDD service programs in her career and is dedicated to monitoring the quality of care that Pathfinder Village provides to individuals. 

• To prevent and deter fraud, waste, abuse, and criminal conduct.
• To promote an organizational environment that encourages ethical conduct and business practices that comply with the law.
• To create a system of internal controls that prevent inappropriate billing or other practices not permitted under Medicaid and Medicare programs, guidelines, and participation.

• Disclosing or using confidential information regarding the organization, staff, or its service recipients.
• Billing for services that were not provided.
• Falsifying company financial documentation.
• Accepting a bribe from a vendor or contractor for preferential treatment.
• Falsifying service provision documentation to justify billing or reimbursement.
• Documenting and billing for services provided by another staff person.

• Report to a supervisor or Department Director
  
  
• Call, write, or visit the Chief Compliance Officer:  Tina Heyduk, 3 Chenango Road, Edmeston, NY 13335, (607) 965-8377, ext. 120,  
  
  
• Call the Compliance Helpline at (607) 422-7213 and leave a confidential voicemail to report concerns. Callers may remain anonymous when calling the helpline.

• Code of Conduct for Pathfinder Village Employees
  
  
• Code of Conduct for Contractors, Vendors & Affiliated Partners 
   
• 2024 Corporate Compliance Plan
  
  
• HIPAA Notice of Privacy Practices
  
  Click the above links to access these documents (.pdf).
  
  

• Read our Continuous Quality Improvement Statement
• Want to see our progress?  Each year, Pathfinder Village publishes an Annual Management Report for stakeholder awareness related to activities taken during the year to improve quality and goals established for the next year. The report also reiterates our mission, vision, values, strategic plan, and contact information for agency leadership.  The Pathfinder Village Foundation maintains an active mailing list of individuals, families, donors, community partners, and other stakeholders who receive a copy of this publication and offers digital copies on our website for viewing.
  • Management Report 2020-2021
  • Management Report 2021-2022
  • Management Report 2022-2023
  • Management Report 2023-2024
• To request a printed copy of our Quality Improvement Plan,  please email or call Corporate Compliance Officer Tina Heyduk, (607) 965-8377 x 120.

• Pathfinder Village Individual Rights Form
• Pathfinder Village Human Rights Booklet
• Pathfinder Village Human Rights Illustrated Booklet

• OPWDD Learning About Incidents Brochure Download

• Report to a supervisor or Department Director
  
  
• Call, write, or visit the Quality Assurance & Incident Management Coordinator: Sarah Puskarenko, 3 Chenango Road, Edmeston, NY 13335, (607) 965-8377, ext. 118,  
• Call the Incident Helpline at (607) 376-3411 and leave a confidential voicemail to report concerns.
• Information regarding the New York State Justice Center can be found on its website justicecenter.ny.gov.  To report abuse, the Justice Center hotline is 855-373-2122.